Authenticity Guarantee
Authenticity Guarantee
Every order from Veranova Fragrance is backed by our authenticity guarantee. We sell genuine brand-name fragrances and stand behind every product we ship. If you have any concern about an item you receive, contact us and we will review it and make it right.
What We Guarantee
- Every product we sell is a genuine brand-name fragrance — not a replica, imitation, or counterfeit
- If you believe you received a product that does not match what you ordered, contact us and we will investigate promptly
- If an authenticity concern with your order is confirmed, we provide a full resolution: return, replacement, or full refund at no cost to you
- Our team responds to every authenticity report and takes each one seriously
How We Source Our Products
Veranova Fragrance is an independent U.S. retailer that sources genuine brand-name fragrances through established supply channels. Every product in our catalog is a genuine item. We do not sell replicas, knock-offs, or counterfeit products — that is not a policy we compromise on.
Why Packaging May Look Different From What You Expect
Authentic fragrances from the same brand can look different from one production run to another. Brands regularly update packaging, box design, label text, batch code format, cap style, cellophane, and barcode placement. These differences are normal for genuine products and do not indicate a counterfeit.
Before concluding that a product is not authentic, consider whether:
- The product name, concentration, and size match your order exactly
- The differences you notice could result from a brand packaging update or market-specific labeling
- The batch code format or placement differs from older photos online — this is common across production runs and does not indicate a problem
What to Do If You Have a Concern
Contact us at info@veranovafragrance.com or through our Contact page as soon as possible. To resolve your concern quickly, please include in your first message:
- Your order number
- The product name and size
- Clear photos of the outer box, bottle, bottom label, cap or atomizer, and any visible batch code
- A short description of what concerns you about the product
What Happens After You Report a Concern
Our team reviews every report within 1–2 business days. We compare the photos you send against known product presentation, packaging update history, and brand-specific batch code formats. We follow up with a clear next step. If your concern is confirmed, we provide a full resolution — return, replacement, or refund — at no cost to you and with no hassle.
Our Commitment to You
We believe fragrance customers deserve a store they can trust. That means selling only genuine products, providing clear and honest product information, and resolving any concern quickly and fairly. If something does not seem right about your order, contact us. We want to make it right.