Contact Veranova Fragrance
Need help with an order, a return, an authenticity question, or choosing a scent? Use the contact options below and include the key order details in your first message so support can review the request faster.
Phone
Mailing Address
1500 Pinehurst Dr 1102
Opelika, Alabama 36801
United States
If your request is about an order, include the order number, the email used at checkout, and any photos that help explain the issue. For tracking updates, start with Track Order. For broader order issues, use the support form on this page or visit the Help Center.
Support Hours
Office hours
Monday through Friday, 8:00 AM to 5:00 PM Central Time, excluding major holidays.
Response Time
Typical response time
Most requests are answered within 1 business day. Complex returns, delivery issues, and authenticity reviews may take longer if we need photos or order verification.
Order Support Checklist
Send these details in your first message.
- Your order number
- The email address used at checkout
- A short explanation of the issue
- Photos of the product, shipping box, and label if the item arrived damaged, incorrect, or incomplete
- Your best callback number if you want phone follow-up
Contact Support
Need direct help from the team?
Use this form if you need order help, returns support, authenticity review, or fragrance recommendation help.