Contact information

We're a small team, and we read every message. Whether you have a question about a fragrance, an order, a return, authenticity, or choosing a scent, we're happy to help.

How to reach us

Support hours

Monday through Friday, 8:00 AM to 5:00 PM Central Time, excluding major holidays. Messages sent outside these hours are answered the next business day.

Response time

Most requests are answered within 1 business day. Complex returns, delivery issues, and authenticity reviews may take longer if we need photos or order verification.

To help us help you faster

  • If your question is about an order, include your order number and the email used at checkout.
  • Describe the issue in a few sentences.
  • If possible, attach photos of the product, shipping box, and label for damaged, incorrect, or incomplete orders.

Before you write

You may find an instant answer in one of these resources: