Privacy policy
Last updated: May 7, 2026
Veranova Fragrance operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.
By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is handled as described below.
Personal Information We Collect
Depending on how you interact with our store, we may collect the following categories of personal information:
- Contact details, such as your name, billing address, shipping address, phone number, and email address.
- Order and transaction information, such as the items you purchase, payment confirmation details, order history, returns, exchanges, and related customer support records.
- Account information, such as login credentials, preferences, and saved details if you create an account.
- Device and usage information, such as IP address, browser type, device information, and how you interact with our Services.
- Communications, such as messages you send to us regarding orders, returns, shipping issues, or general support.
How We Collect Information
We may collect information directly from you, automatically when you use our Services, and from service providers that help us operate the store, process payments, fulfill orders, analyze site performance, and provide support.
How We Use Your Information
We use personal information to process and fulfill orders, provide shipping, delivery, returns, exchanges, and customer support, communicate with you about your orders or inquiries, improve our store and fraud prevention, send marketing communications where permitted by law, and comply with legal obligations.
How We Share Information
We may share personal information with trusted service providers that help us operate our business, including payment processors, shipping and fulfillment providers, analytics providers, fraud prevention tools, and technology partners such as Shopify. We may also disclose information when required by law or when necessary to protect our rights, customers, or business.
Shopify
Our store is hosted by Shopify. Shopify may collect and process personal information when you use our store in order to provide and improve its services. To learn more, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate the store, remember preferences, measure performance, improve the Services, and support marketing and advertising. Most browsers allow you to manage or disable cookies, but doing so may affect site functionality.
Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information we hold about you, subject to applicable legal exceptions. You may also opt out of marketing emails at any time by using the unsubscribe link in those emails.
Data Retention and Security
We retain personal information for as long as needed to provide the Services, complete transactions, comply with legal obligations, resolve disputes, and enforce agreements. No method of transmission or storage is completely secure, but we use reasonable safeguards to protect personal information.
Children's Privacy
Our Services are not directed to children, and we do not knowingly collect personal information from children.
Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their policies before sharing information with them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised "Last updated" date.
Contact
If you have questions about this Privacy Policy or want to contact us about your personal information, you can reach us at info@veranovafragrance.com, call (334) 610-1895, or write to Veranova Fragrance, 1500 Pinehurst Drive, 1102, Opelika, Alabama 36801, United States.